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Reflect on your emotional intelligence
a. Identify and record at least three instances where you have felt stressed or experienced a negative emotional state at work. For each instance, describe the precise context, causes and your response.
b. Identify and record at least two different triggers that impact on your personal emotional states at work. Explain how your response to these triggers, if not managed carefully, can negatively impact on others and their work performance.
c. Using increased awareness of such triggers, how could you control your responses and achieve positive outcomes?Provide suggestions for each trigger that would allow you to model workplace behaviours that demonstrate a productive management of emotions for others to follow.
d. Having considered workplace stressors and triggers that have impacted on your emotional responses, select three potential areas for improvement in future similar circumstances.
Attachment:- Microsoft Word-EI and Role-Play.rar
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