Reference no: EM132288492

Question 1:

Reflect on your emotional intelligence

a. Identify and record at least three instances where you have felt stressed or experienced a negative emotional state at work. For each instance, describe the precise context, causes and your response.

b. Identify and record at least two different triggers that impact on your personal emotional states at work.

Explain how your response to these triggers, if not managed carefully, can negatively impact on others and their work performance.

c. Using increased awareness of such triggers, how could you control your responses and achieve positive outcomes?

Provide suggestions for each trigger that would allow you to model workplace behaviours that demonstrate a productive management of emotions for others to follow.

d. Having considered workplace stressors and triggers that have impacted on your emotional responses, select three potential areas for improvement in future similar circumstances.

Below are given emotional intelligence principles, provide strategies that can apply to improve your emotional response.

Question 2.

Based on a role-play scenario given in Appendix 1, plan your role-played coaching session, which you will lead. Prepare your background information and coaching questions using the Coaching Planner Template

Question 3:

Use the Coaching Evaluation Template in Appendix 2 to complete a self-reflection report on your session with Pat.

Appendix 2: Complete Coaching evaluation template - Self Reflection

Consider your own performance as an emotional intelligence coach with Pat and respond honestly to the following questions.

You were expected to provide opportunities for Pat to express thoughts and feelings.

How did you do that?

What could you have done better?

You were expected to assist Pat to understand the effect of their behaviour and emotions on others.

How did you do that?

What could you have done better?

You were expected to encourage Pat to self-manage emotions.

How did you do that?

What could you have done better?

You were expected to encourage Pat to develop emotional intelligence and build productive relationships.

How did you do that?

What could you have done better?

You were expected to encourage a positive emotional climate in the workplace.

How did you do that?

What could you have done better?

You were expected to use Pat's strengths to get both Pat's and the team's performance back on track.

How did you do that?

What could you have done better?

Attachment:- EI and Role-Play.rar