Reflect on recent experience you have had as customer

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Reference no: EM131171212

Customer Service Dead?

Reflect on a recent experience you have had as a customer. Was the customer service a good experience or a bad experience?

Describe the experience. Explain your feelings.

Now imagine that you are the manager of that department. As the manager, what would you say to the employee about your experience?

Write two things you would say to the empoyee's supervisor if you had the chance.

Reference no: EM131171212

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