Reference no: EM13333068
Requirements:
1- 1300 words
2- In-text citation
3- Reference list (not less than 7 reference)
4- Should have 3 parts:
a. Introduction
b. Answer
c. Conclusion
5- Target date- 23rd June 2014 08:00 am
The task is to prepare an annotated outline of the Project indicating the gist of each section in the report along with a list of references on the cases studied and the concepts and techniques applied.
The project is:
For this project, you will study the Philips Electronics model of business excellence through speed and teamwork (BEST). You will find this model described in detail in Case Study 11 of your textbook:
Oakland, J. S. (2003) TQM: text with cases (pp. 454-470). 3rd ed. Oxford: Butterworth-Heinemann. Which can be found here: https://kashifoffline.files.wordpress.com/2013/05/tqm-text-with-cases-thirdedition.pdf
You will also read the following brief but important journal article:
Adebanjo, D. (2001) 'TQM and business excellence: is there really a conflict?', Measuring Business Excellence, 5 (3), pp. 37-40.
[Click here for PDF version of article]
Your task for the project is:
1.To assess the BEST model, with particular reference to the importance of teamwork in a company like Philips Electronics.
2.To evaluate the model against Adebanjo's proposition that 'business excellence and quality can and need to complement each other to provide organisations with the operational and business success they aspire to and which is necessary for survival in today's market.'
3.To show how BEST tools and competencies could be applied to the pursuit of business excellence in your company or another company you think could benefit from using the model.