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Quality Concepts in Action Scenario
The hospital that you are associated with has a 24 percent readmission rate for Heart Failure (HF) patients. CMS data indicate that the rate should be lower and is lower for comparable hospitals. The medical staff explains that these patients cannot cope with treatment at home for different reasons, are noncompliant with their medication management, do not come for follow-up visits, and therefore go into crisis that requires hospitalization. As a senior administrator, what approach would you take? Would you:
reevaluate the competency of caregivers and the adequacy and effectiveness of their treatment and discharge instructions?
examine the problem from the process point of view and analyze throughput, intake, discharge, and follow-up procedures?
implement a Plan-Do-Study-Act assessment for performance improvement to develop new and better processes?
hire external consultant experts to examine the process and offer advice for improvements?
How should companies educate their employees about the ethical expectations?
What are the companies’ delivery promises? Are these customer or company-defined standards?
Make a list of at least 50 social situations in which one could engage in participant observation.
Explain why the hospital has a responsibility to provide quality care to their patients and what will happen if negligence occurs? How do social media differ from traditional advertising media?
For Netflix's Organization. Discuss how teams are used within the organization.
Why has management’s right to subcontract work been the subject of many grievances?
A movie studio sells the latest movie on DVD to Blockbuster at $10 per DVD. The marginal production cost for the movie studio is $1 per DVD. Blockbuster prices each DVD at $20 to its customers.
a company has current assets of 4 million and current liabilities of 2 million. what is the current
What two issues should be addressed in qualifying potential international suppliers? Why?
Create a scenario where the type of conflict you created would need to go to mediation. Determine the advantages and disadvantages of a mediation approach.
What is most necessary if a person is to become an effective leader-manager? Ability to:
Discuss the general concept of insurance and its general principles.
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