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CASE STUDY - APOLLO HOSPITALS : DIFFERENTIATION THROUGH HOSPITALITY
QUESTION 1
Recommend ways of reducing complaints in the housekeeping and food & beverages departments of a hospital.
QUESTION 2
Develop a DMAIC framework for reducing defects in these two departments.
QUESTION 3
Suggest Lean Six Sigma methodologies that can be used to reduce the number of complaints related to hospitality.
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Instructions: With the data (age students in the course MANA 115) draw a histogram. Use the Rule Sturges to find the number of classes (intervals) that will have the histogram. In his work must include a table where indicated intervals, frequency, cu..
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Considering Porters Five Forces both domestically and globally, the focus seems to be on the "Buyer" quadrant and their bargaining power,
Discuss some employer tactics used to prevent or minimize union membership growth prior to the passage of the National Labor Relations (Wagner) Act in 1935.
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