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Recommend ways of reducing complaints in the housekeeping

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Reference no: EM133222014

CASE STUDY - APOLLO HOSPITALS : DIFFERENTIATION THROUGH HOSPITALITY

QUESTION 1

Recommend ways of reducing complaints in the housekeeping and food & beverages departments of a hospital.

QUESTION 2

Develop a DMAIC framework for reducing defects in these two departments.

QUESTION 3

Suggest Lean Six Sigma methodologies that can be used to reduce the number of complaints related to hospitality.

Reference no: EM133222014

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