Reference no: EM132924768

In May 2019, around 22,000 passengers of Cebu Pacific were affected by over 160 cancellations due to aircraft maintenance issues and heavy traffic. However, some reports said that this problem was caused by a lack of manpower as several airline staff went on to resign and transfer to a more high-paying airline, and some were on specific leaves.

A senior officer claimed that crews are overworked and are required to report back for duty after an eight (8) hours rest period. The officer said that the airline acts as a typical Filipino enterprise that will maximize your wage by giving as much work as possible.

However, the airline denied that the cancellations were due to lack of manpower and employee absence, citing that it is only natural and considered during the operational planning process. They said that crew members were willing to render service even during their rest days because they want to help the passengers.

The airline said that the cancellations were necessary measures to improve their on-time performance. The industry requires that a flight leaves within fifteen minutes of the scheduled departure time for it to be considered as "on-time". Although, the airline on-time performances tend to change during peak season and due to the congestion in the Ninoy Aquino International Airport.

Questions:

-What are management issues evident in the case? Answer in no more than three (3) sentences.

-What solutions can you provide or recommend to the management issues the airline faced? Answer in no more than three (3) sentences.