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List and describe at least four kinds of data and information that airlines collected on flyers and made available to flight crew who use onboard apps. Discuss how that information might help the airline provide better customer service.
How might its use of customer data help one airline out-compete another? Discuss.
Recommend an employee training strategy for the airlines to help flight attendants improve their customer service using the data provided to the airlines' data systems.
Apply what you've learned about the airlines to suggest how another industry could use similar data systems about their customers to improve their customer service. Discuss the industry, the data to be collected, and how it should be used to improve service.
Explain why a company should train it representatives in the same ethical practices as it expects of its own employees
Identify the bases for an evaluation. Determine the criteria you will use to evaluate the factors.
Outline a plan that includes three types of negotiation approaches covered in handling the negotiation that will either create a deadlock, an impasse
What is strategic management? What are the roles of mission and vision statements in strategic management? Can an organization have a successful strategic plan without effective mission and vision statements? Why or why not?
A furniture company makes tables and chairs. A table requires 40 board feet of wood and a chair requires 30 board feet of wood. Wood costs $1 per board foot and 40,000 board feet of wood are available. It takes 2 hours of skilled labor to make an unf..
What happens if your idea of quality differs from the customer’s idea of quality? Which definition of quality “wins”?
Develop three recommendations for a negotiating strategy that might help Sarah win the reduction in rent.
Define the return on invested capital as the ratio of the profits (PER YEAR) and the invested capital. What is the ROIC?
Define and standardize the term of “contract management.” Develop and fortify contract management practices, policies, and processes.
Selena works for a publishing house and needs to write to her manager to get approval on creating a new subscription letter.
Why is it important that businesses maintain a high level of visibility on search engine results pages? Explain the differences between Web directories, crawler search engines, and hybrid search engines.
Which of the following is a correct statement about perceptual maps?
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