Recognize the three methods techniques tools or strategies

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Reference no: EM13471967

Question 1: Identify three methods, techniques, tools, or strategies managers can use to recover from a service failure.

Question 2: Recall an experience when you were either satisfied or dissatisfied with how an organization handled your complaint due to a service failure. Describe how you would have liked the situation resolved and how it differs from what actually happened at the time.

Reference no: EM13471967

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