Recognize organization with customer focus

Assignment Help Operation Management

Reference no: EM132290687

How would you recognize an organization with a customer focus? What clues would you need?

Passenger airline companies typically measure quality in terms of on-time departures and on-time arrivals. While these are two good measures of a portion of the flying experience, what other measures would be useful if the airline was to change their focus and look at the flights from the point of view of their customer, rather than from their organizational point of view? What are the expectations of the flying customer?

Reference no: EM132290687

Questions Cloud

How the branded products in store will be positioned : A Perceptual Map is a graphic illustration of how the branded products in a store will be positioned on the shelf,

What are the three types of comperiron : What are the three types of comperiron? Why is envirenmental scanning an improtant activity for marketers?

Risk analysis-confidentiality-integrity and availability : Consider three output variables from your information security system as follows: Confidentiality, Integrity, and Availability.

In market research studies convenience sample : In market research studies, a “convenience sample” represents one specific type of probability sample.

Recognize organization with customer focus : How would you recognize an organization with a customer focus? What clues would you need?

Business must have assets in order to operate : A business must have assets in order to operate. This means it must raise capital.

How do stakeholders of netflix differ from their competitors : How do the stakeholders of Netflix differ from their competitors? What do you think about companies eliminating performance appraisals?

Three essential features of social media marketing : What are the three essential features of social media marketing? what are the four main features of well-writting corporate social media policy?

Determining target market is important : Determining a target market is important; otherwise, money and resources are wasted on trying to sell a product to the wrong customers.

User Account

All Pages