Receptionist processing patients in the new system

Reference no: EM13331584

1. York Hospital in Pennsylvania has a single receptionist which takes the informationof all the incoming patients and directs them to the relevant sections of the hospital and the waiting room. Recently, one of the neighboring hospitals had to shut down due to financial reasons. Consequently, the demand coming into York Hospital has increasedfrom an average of 15 patients per hour to 18 patients per hour.The receptionist was occupied 75% of the time before theincrease.

a. On the average, how long does it take for the receptionist toprocess a patient?

b. The particular union that the hospital staff (including ourreceptionist) belongs to prohibits the receptionist to have autilization greater than 0.85. Should the hospital consider hiringan additional receptionist?

c. Suppose the hospital decided to implement a new system to makethe receptionist’s tasks easier, speeding up the process. Asa result, the receptionist is as occupied as before the demandincrease. On the average, how fast is the receptionist processing patients in the new system?

Reference no: EM13331584

Questions Cloud

Brands can lose their value if the environment : Brands can lose their value if the environment in which they have been successful changes. Show howthis is possible by giving an example.

Crisis communication : Provide two examples (personal, local, work, state, school,national or international) of crisis communication efforts asdefined by your Text, which says, "Crisis communication ... is thecommunication response made by organizations to emergencysituati..

Strategy with reference to nutrition and health education : Define the term Strategy with reference to Nutrition and Health Education. How are individual strategies different than community strategies? Elaborate giving appropriate examples.

Each maintenance engineer costs-decrease his costs : Benny’s Arcade has five video game machines. The average time between machine failures is135 hours. Jimmy, the maintenance engineer, can repair a machine in15 hours on the average. If it costs Benny $60 for every hour thata machine is down, and each ..

Receptionist processing patients in the new system : York Hospital in Pennsylvania has a single receptionist which takes the informationof all the incoming patients and directs them to the relevant sections of the hospital and the waiting room. Recently, one of the neighboring hospitals had to shut dow..

Focused business-level strategies : hat are the characteristics of the functional structures that are used to implement the cost leadership, differentiation, integrated cost leadership/differentiation, and focused business-level strategies?

Internal governance mechanisms-ownership concentration : How are each of the three internal governance mechanisms-ownership concentration, boards of directors, and executive compensation-used to align the interests of managerial agents with those of the firm's owners?

Gestures do not have universal meaning in all cultures : Elaborate the below mentioned principles of communication with examples (at least one)of each from your own personal and social experiences and observations from news media.

Workforce diversity : "Suppose you are managerof a multinational operating in UAE, your workforceconstitutes ofpeople from Pakistan, India, China, Sri Lanka, Bangladesh andBelgium.How will you successfully manage this workforce to achieveorganizational goalseffectively an..

User Account

All Pages