Recently installed new integrated service management tool

Reference no: EM131780331

You are the team leader at a service desk that recently installed a new integrated service management tool. This system provides the ability to log and capture the root cause of problems. You decided to begin by tracking the root cause of browser-related problems. Prepare a list of root causes for browser-related problems. For each root cause, identify at least one proactive way to prevent this type of problem from recurring.

Reference no: EM131780331

Questions Cloud

Customer roles in service delivery : Everyone has a part to play in a service encounter. An education and financial advisory services require a moderate or high level of customer participation:

Business case in health care different from organizations : In what ways is it not? In what way is the business case in health care different from organizations in other sectors of the US economy?

Health care system is currently too consumer-driven : Do you believe the U.S. health care system is currently too consumer-driven (Patients are now considered CEOs of health care)?

Describe your role as customer in service delivery process : Everyone has a part to play in a service encounter. Describe your role as a customer in the service delivery process.

Recently installed new integrated service management tool : You are the team leader at a service desk that recently installed a new integrated service management tool.

Studies are being conducted that produce trend : Everywhere you look, studies are being conducted that produce a trend.

Is it unethical for you to purchase the pirated software : You are the proprietor of a fledgling computer graphics company in Shanghai, China. Is it unethical for you to purchase the pirated software?

Clicked onto the internet to check local weather forecast : Susan Lee, a final-year business student, had breakfast and then clicked onto the Internet to check the local weather forecast.

Develop smart healthcare system in rural area : You have been assigned to develop a Smart Healthcare System in a rural area with no or very limited resources.

User Account

All Pages