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Consider the five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. a. Identify a recent service encounter you have experienced as a customer (either B2C or B2B) that you would classify as a generally bad or good experience. In what ways specifically did each of the five service quality dimensions contribute to your perceptions of poor or good service? Be as specific with your examples as you can. What could the service provider have done to improve each of the relevant dimensions and thus improve your experience?
Improving productivity brings several advantages for companies in different ways. If this improvement is brought in effective way, the result will be reduced costs of production and low wastage of time and resources. Improving productivity of employe..
Which of the Big Five Personality Traits is most important to be successful and why? What do we mean by emotional intelligence?
Nelson Sporting Inc., makes three different types of baseball gloves: a regular model, a deluxe model, and a catcher’s model.
The owner of a small printing company is considering the purchase of additional printing equipment to expand her business. If the owner expands the business and sales are high, projected profits (minus the cost of the equipment) should be $90,000; if..
Explain the benefits of the end result of an effective surveillance system.
Which of the two companies (Ford and Volkswagon) has the more modern arrangement? Do you think this increases that firm’s efficiency, or does it hamper the company’s efforts to contain costs and be more competitive? Why?
Write an analysis that is at least one page in length where you analyze your own listening effectiveness. Using the textbook to guide you, analyze your strengths and weaknesses in terms of the text's guidelines for effective informational listening a..
Do you agree with this “strategic” human resources initiative?
Your boss is struggling with the company’s marketing plan. He knows that a plan is needed, but he is really crunched for time—as usual.
A software company offers its useful program as a free download. Few downloaders ever read the license agreement, but it states that the program is paid for by advertising; specifically, it explains that when the program is installed, another “adware..
Why were they successful? Did they need to overcome any challenges along the way? What lessons can we take away from their experience.
What are the characteristics of a self-organizing system? How can self-organize principles be utilized to interface with a marketplace? What are the benefits of doing so?
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