Reference no: EM133103008
In this assignment, you will apply what you have learned and practiced in this course regarding communication, powerful conversations, active listening, body language, and personal interactions, to reinterpret a challenging conversation and restate how you may have made that conversation more meaningful.
Instructions
Consider a recent challenging conversation you had with an employee, peer, supervisor, manager, customer, or vendor. This conversation may have occurred during a meeting, a training session, a coaching situation, with a disgruntled employee, with an unhappy customer, during a performance conversation, or in any other business situation.
- Discuss your challenging conversation:
- Describe the situation: what was going on, what was the reason for the conversation, who was involved
- Describe the purpose or intended outcome of the conversation
- Describe the actual outcome of the conversation. What happened as a result of the conversation?
To get a more positive outcome, reconstruct the dialogue using the four steps of the following
- Find out what is going on. (Confirm the purpose or objective of the conversation.)
- Determine the facts. (Test thinking to get agreement on the facts.)
- Explore the possibilities. (Develop new possibilities.)
- Get commitment to a plan of action. (Agree on an action plan for all parties.)
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