Reference no: EM133812177

Question

A state consumer agency has received complaints about a car repair service, particularly in the brake repair department, where customers are often misled into purchasing new brakes when they are not needed. Lisa, a customer, is considering litigation against the service to address systemic consumer fraud and potentially prevent the business from continuing such practices. Litigation could provide a formal and binding judgment, compensating for financial losses and potentially including punitive damages. If mediation is recommended, Lisa should consult the JAMS website for alternative dispute resolution services. The JAMS website is a comprehensive resource for individuals and businesses seeking alternative dispute resolution (ADR) services. It provides detailed descriptions of services like mediation, arbitration, and hybrid processes, explaining the ADR process and setting realistic expectations. The website features profiles of mediators and arbitrators, case studies, testimonials, educational resources, and easy access to contact information and customer support. It helps users understand the advantages of ADR over traditional litigation and assists them in making informed decisions. Lisa should pursue litigation against a car repair service instead of mediation due to its long-term effects on the industry. Litigation can establish a legal precedent, deter future malpractices, and provide a clear resolution.