Reference no: EM131504432

Read the case study and develop your IT support strategy.

Aotearoa Technology College is planning on opening campuses in Auckland, Hamilton, Wellington, and Christchurch next year. ATC hopes to have 1,000 students studying their computer courses. Of these 400 will be in Auckland and 200 in each of the other centres. The college has already signed an agreement with a computer manufacturer to lease computer equipment including computers, printers and other peripherals. This agreement includes the maintenance of the leased equipment. However the college will need to purchase its own servers and networks and maintain these itself. ATC hopes to hire a director for the IT Support Centre with several team leaders. The help desk teams will include students who will work at the centre while they are studying.

Your manager has asked you to write an IT support strategy that will support ATC equipment and its software, staff and students.

In particular, you need to investigate and make a recommendation in these four sections.
1. Design a job description for the Help desk operators.
2. Develop a code of ethics that they will need to abide by.
3. Recommend what software they need to purchase to manage the incident management process
4. Design the physical layout of the Support Centre keeping in mind that the centre needs to offer support to each campus.

Each section should include a discussion of at least two alternatives looking at the advantages and disadvantages of each point. Your final recommendation needs to be supported by your discussion and may be an amalgamation of alternatives. Each section should be at least two pages long.

You need to present your IT support strategy as a report with an introduction, discussions and recommendations and a reference list.

Each section will be marked about of 12 with a further 12 marks for report layout making a total of 60 marks.

Upload the report to the moodle link in assignment 1 "Upload your IT support strategy report here".
Remember to reference correctly. Check the library website if unsure. Your submission will be checked by turnitin.com.
Your lecturer may use an oral examination to ensure you understand the material submitted.

Section 3 Presentation

You will be required to do a presentation to the class about your findings on one of the sections from above.If you wish to do your presentation by yourself you need only present one section of your report. If you do your presentation with a friend, then you need to present different sections. You can have three friends. However you will each be marked separately.

ASSISTANCE TO OTHER STUDENTS
Students themselves can be an excellent resource to assist the learning of fellow students, but there are issues that arise in assessments that relate to the type and amount of assistance given by students to other students. It is important to recognise what types of assistance are beneficial to another's learning and also what types of assistance are unacceptable in an assessment.

Beneficial Assistance
- Study Groups (highly recommended). Your team can share the research.
- Discussion (can have class discussions if requested)
- Sharing Reading Material

Unacceptable Assistance
- Working together on one copy of the assessment and submitting it as your own work.
- Giving another student your work.
- Copying someone else's work. This includes work done by someone not on the course.
- Changing or correcting another student's work.
- Copying from books, Internet, etc., and submitting it as your own work.

Assignment Hand-in
Your assignment must be submitted electronicallyprior to 8:30 a.m. on the due date, to the "Assignment Two Files" link on the Moodle Help Desk site. A hard-copy is also required, and this must be delivered to your lecturer at the next class.
Assignments which are submitted after the due date and time without having received an extension through Special Assessment Circumstances (SAC) will be penalised according to the following:-
- 10% of final marks deducted if submitted within 24hrs of the deadline.
- 20% of final marks deducted if submitted after 24hrs and up to 48hrs of the deadline.
- 30% of final marks deducted if submitted after 48hrs and up to 72hrs of the deadline.
- No grade will be awarded if submitted later than 72hrs after the deadline.

Special Assessment Circumstances (SAC)
Students who, due to circumstances beyond their control, miss the assignment deadline or consider their performance in the assignment to have been adversely affected, should complete the form available from Student Central.
When requesting an SAC for an assignment, you need to submit the SAC application form, external documentary evidence of the reason for the SAC, and the parts of the assignments that are completed to date. For example, if the Doctor's Certificate is for two days, the maximum extension will be two days. (Refer to the student Handbook for more detail)

Do you want to do the best that you can do on this assignment and improve your grades?
You could:
- Talk it over with your lecturer
- Visit TePunaAko or Maia for learning advice and support
- Visit the Centre for Pacific Development and Support
- Contact the USU Advocate for independent advice
- For contact details and more information.