Solution-Rate operators at a call center

Rate operators at a call center

Assignment Help Supply Chain Management

Reference no: EM13889859

Rate operators at a call center, who respond to queries from customers who call in about the company's product, on each of the five dimensions of customer contact in Table 3.3. Use a seven point scale, where 1 = very low and 7 = very high.

1456_265-B-M-L-S-C-M (1157).png

For example, the operators newer are physically present with the customer, and so they would get a score of 1 for physical presence. Explain your ratings, and then calculate a combined score for the overall customer contact. Did you use equal weights in calculating the combined score? Why or why not? Where is your process positioned on the customer contact matrix? Is it properly aligned? Why or whynot?

Reference no: EM13889859

Questions Cloud

Assume distribution of gmat scores of this year applicants : A dean of a business school claims that the Graduate Management Admission Test (GMAT) scores of applicants to the school's MBA program have increased during the past 5 years.

Different ethical frameworks for decision making : different ethical frameworks for decision making

Prepare a balance scorecard for resource by stating mission : Prepare a balanced scorecard for Resource by stating the college's mission and matching its four objectives to the four stakeholder perspectives.

Provide the entries for the sale and leaseback : Provide the entries for the sale and leaseback in the books of Lisa Ltd as at 1 July 2015 and provide the entries for the purchase and lease in the books of Anderson ltd as at 1 July 2015

Rate operators at a call center : For example, the operators newer are physically present with the customer, and so they would get a score of 1 for physical presence.

Describe how the personal and school culture work together : Describe how the "personal" and "school" culture work together

A detailed description of the area of anti-bias education : A detailed description of the area of anti-bias education for the action plan is clearly articulated

Define the following and give a real world : Define the following and give a real world example of each (other than the ones described in the text book): Finish-to-Start; Start-to-Start; Finish-to-Finish; Start-to-Finish.

Discuss and describe the situation when npv will be zero : According to your own experience discuss and describe the situation when NPV will be zero.

User Account

All Pages

Rate operators at a call center

Reference no: EM13889859

Reference no: EM13889859

Questions Cloud

Reviews

Write a Review

Supply Chain Management Questions & Answers

Analysis of global leadership concerns for the future

Develop discussion on how wbs could reduce the risks

Supply chain practices of two or more different companies

Discuss the changes to the ways of working for phab

Analyze key parameters of a company''s supply chain operation

Which of the folloiwing is not true of agonistic behavior

What factors reduce the capacity of the organization

Importance of developing a sustainable supply chain

West gorham high school is to be located at the population

Role that quality plays when considering e-commerce

Develop a model for shipping the waste directly from plants

Case study of mega cabinets

Assured A++ Grade

Academics

Major Subjects

Majors

Get In Touch

TERMS & POLICIES

HELP & SUPPORT