Range of conflict-resolution techniques and communication

Reference no: EM132878121

SITXCOM005 Manage conflict - Mastery Institute Australia

Assessment 2

PART A

You will be observed demonstrating how you resolve 3 escalated complaints or disputes (to be selected from the list below/"Nature of problem") with customers. When solving the complaints or disputes you are required to apply a range of conflict-resolution techniques and communication skills. The observation criteria below provide an indication of the expected performance requirements.

PART B

You will be observed demonstrating how you resolve 2 team member disputes (to be selected from the list below/"Nature of problem") with customers. When solving the complaints or disputes you are required to apply a range of conflict-resolution techniques and communication skills. The observation criteria below provide an indication of the expected performance requirements.

PART C

You will be observed demonstrating how you take appropriate action during 2 threat or conflict situations.When seeking to solve or manage the relevant situations, you are required to apply a range of conflict-resolution techniques and communication skills. The observation criteria below provide an indication of the expected performance requirements.

Attachment:- Assessment Observations.rar

Reference no: EM132878121

Questions Cloud

Who are the competitors of itc limited : Who are the competitors of ITC Limited? Who is making more profit or enjoying a larger market share? ITC Limited? or its competitors? Why? (https://www.itcporta

How might breakfast company respond to nietzsche : How might your breakfast company respond to Nietzsche and Sartre? Explain why or why not existentialism provides an adequate understanding of human nature

Determine essential trade-off problems of projects : Determine the essential trade-off problems of projects today that have competing constraints.

Explain monetary views on the quantity theory of money : 1. The national company responsible for the company where I work has recently published a document stating that levered beta of the sector of energy of transpor

Range of conflict-resolution techniques and communication : Demonstrating how you take appropriate action during 2 threat or conflict situations.When seeking to solve or manage the relevant situations, you are required

Designing value-based service : As the rate of innovation increases, companies face expanding product/service lines, shorter product and service lifecycles,

How the statute could impact laws or enforcement in the area : How the statute could impact laws or enforcement in the area. Provide a brief history of other statutes that may have led to the creation of the current statute

Risk of the subsidiary business : 1. Which capital structure should we consider when calculating the WACC for subsidiary valuation: the one that is reasonable according to the risk of the subsid

Determine the revenue per employee for each year : Revenue per employee - Aaron and Rogers, CPAs earned $12,600,000 during 2012 using 90 employees. Determine the revenue per employee for each year

User Account

All Pages