Reference no: EM133089434

Q1 Use the following scenario to answer the next 3 questions:

1) Consider the Pocket Dawg concession at the Saddledome where a single person is taking the order and collecting the money and there are two stations where they can assemble your order.

The type of configuration for this queuing system is a single-server, multi-phase.

-True

-False

2)The characteristics of the calling population for the Pocket Dawg concession stand if the only people who can buy the product is one of the thousands of people at the Saddledome is:

Finite Population, Random Arrivals

-True

-False

3)When Janice arrived at the Saddledome for the hockey game she decided that the line up at the Pocket Dawg was too long and did not join it. Later she was in the line-up at the Saddledome's Tim Hortons when the customer in front of her decided to leave the line (let's call him John). The type of queuing behaviour they exhibited was

Janice balked, John reneged

-True

-False

Q2 Which of the following was NOT used by Disney to manage the queues at their amusement parks?

- FastPass system for customers to return to a popular ride within a given time frame to avoid waiting in a long line-up.

- Adding more workers and extending park hours during peak times

- Posting wait times at the entrance to the rides by handing random people who are joining the line-up a lanyard that they then hand to the attendant when they get to the front of the line.

- Have a separate line-up for those willing to pay extra for a "Priority Pass".

- Provide distractions to customers waiting the queue as well as making the waiting area more comfortable including air conditioning and cover.