Question about pareto charts

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Reference no: EM1378292

Question: Ms. Smith and Wong have an insurance agency. A Pareto chart reveals that most frequent complaint of their consumer is rudeness on the part of the office staff. The logical next step for Smith and Wong is to:

a - clean the place out, for rudeness is intolerable and responsible employees should be fired immediately

b. plot the severity of complaints on a histogram to judge the sincerity of the complaining clients

c. use rudeness to clients as the main spine for a followup fishbone chart and associated analysis to discover causes

d. create a scattergram plotting number of clerical staff employees as a function time.

Reference no: EM1378292

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