Question 1if some of our regular customers become

QUESTION 1:

If some of our regular customers become dis-satisfied because of service failure. What can you do to convert them in to satisfied customer ?

Why & when customers become dis-satisfied?
Is customer dis-satisfaction is permanent behavior? If yes, why? If no, why?
Discuss the areas and reasons behind service failure.
Discuss, service recovery mechanisms to minimize dis-satisfaction.
Discuss and define how much and which kind of service deviation consumer can tolerate.

QUESTION 2:

Discuss various methods or alternatives of foreign transactions.

Discuss the purposes of foreign transaction.
Define and discuss the mechanism of foreign transaction.
Define and discuss the types of risk involve in foreign transactions.
Is there any additional service charge and transaction charge involved in foreign transactions? If yes, define them for all foreign transaction alternatives available.
Suggest the best method for foreign transaction with the justification why that method is best.

Why are timestamps used in the kerberos protocolnbsp assume : why are timestamps used in the kerberos protocol?nbsp assume that alice shares a secret s with her companys server

User interface design the user interface provides : user interface design the user interface provides interaction between the user and the application. choose one of the

Design and develop a unix file sharing system for this task : design and develop a unix file sharing system. for this task you will be required to develop a simple application in c

1 what factors affect storage speed2 what features should : 1. what factors affect storage speed?2. what features should you look for in a printer? describe at least four in

Question 1if some of our regular customers become : question 1if some of our regular customers become dis-satisfied because of service failure. what can you do to convert

Inventory management systemsyour sister owns a small : inventory management systemsyour sister owns a small clothing store. during a conversation at a family dinner she

Lockhart corporation is a calendar-year corporation at the : lockhart corporation is a calendar-year corporation. at the beginning of 2013 its election to be taxed as an s

C is a general-purpose programming language designed as an : c is a general-purpose programming language designed as an improvement to the c programming language. in short the

In order to provide a convenient self-service solution for : in order to provide a convenient self-service solution for students to access personal and course-related material