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QUESTION 1
a) Tourism organisations strive to provide service quality to their customers. Explain the benefits that they receive in delivering service quality to external customers
b) Service quality is a concept which is extremely difficult to define even among researchers and quality gurus. Discuss
QUESTION 2
The marketing concept is a key element to the success of any tourism organisation. Discuss
QUESTION 3
Effective management of the service encounter is critical to the success of any tourism organisation. Discuss the management strategies that contribute to maximise the performance of front-line employees in the service encounter
QUESTION 4
a) Explain why it is important for marketers to understand the decision-making process of their consumers
b) Elaborate on the personal factors that affect the behaviour of consumers
QUESTION 5
a) Explain why market segmentation is important for tourism organisations
b) Explain why firms engage in positioning and the benefits that they gain from effective positioning
What are carbohydrates? What is the difference between simple and complex carbohydrates? How are sugars broken down and used in the body? Your discussion on carbohydrate use should include comments on insulin and glycogen.
Explain with examples how the knowledge or skill requirements of a job drive the evaluation rating. Explain with example the role of the other compensable factors in the rating?
Discuss some of the important ethical and legal considerations for record keeping in an addiction counseling work setting?
Parole is a method by which an offender is released earlier than the full-sentence completion date. All states maintain differing "conditions" for parole and these "conditions" are used in lieu of a jail cell for the express purpose of controlling..
A 79-kg woman holds a 6-kg package as she stands within an elevator which briefly accelerates upward at a rate of 0.18g. Determine of force R which the elevator floor exerts on her feet and the lifting force L which she exerts on the package during t..
Do some biographical research on the current Supreme Court justices. Select one for your discussion. What is his/her background? Why was he/she chosen for the Court, and by whom? How do they compare to the others on any single set of constitutional i..
What were the most important recommendations (or themes) that arose over the course of the World Population Conferences that took place during the last third of the 20th century, and how much have they influenced population policy and/or population t..
Find the mass of a hypothetical spherical asteroid 2 km in diameter and composed of rock with average density 2500 kg/m3. (b) Find the speed required to escape from the surface of this asteroid. (c) A typical jogging speed is 3 m/s.
explain how a slight (but smooth) contraction differs from a viorous contraction of the same muscle;
question 1a describe clearly by using examples the evolution of maintenance from the early days of industrialization to
Your supervisor has asked you to lead the project for adding employees for the new plant. It is a new production facility, with a new product line and manufacturing process, UPI has designed.
You have a data set with 4,000 values whose mean is 2,225 with a standard deviation of 150 and a range of 1,625-2,825. How many data values are higher than 2,225?
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