Quantitative survey on patient satisfaction

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Reference no: EM133804881

Question

At my organization, both types of research have been used to improve patient care. For instance, we conducted a quantitative survey on patient satisfaction and found that many patients rated communication with staff as an area needing improvement. To understand why this was an issue, a qualitative study was conducted, where patients shared that they often felt rushed during discharge and unclear about their follow-up instructions. These conversations gave us deeper insights into their experience and led us to implement a more thorough discharge process, including follow-up calls to address any questions.

Reference no: EM133804881

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