Reference no: EM132413729

One common approach to measuring a company's quality is through the use of customer satisfaction surveys. Suppose in a random sample Seitz's customers are asked whether the plastic tractor produced by Seitz has outstanding quality (Yes or No). Assume Seitz produces these tractors at two different plant locations and that the tractor customers can be divided according to where their tractors were manufactured. Suppose a random sample of 45 customers who bought tractors made at plant 1 results in 18 saying the tractors have excellent quality and a random sample of 51 customers who bought tractors made at plant 2 results in 12 saying the tractors have excellent quality. Use a confidence interval to express the estimated difference in population proportions of excellent ratings between the two groups of customers. Does it seem to matter which plant produces the tractors in terms of the quality rating received from customers? What would you report from these data?