Quality management tool in railway companies

Assignment Help Project Management

Reference no: EM133203473 , Length: Word count: 600 words

Assignment Task:

Article: Six Sigma and Dynamic Models Application as an Important Quality Management Tool in Railway Companies

This article discusses the different quality management tools such as Kaizen, Total Quality Management, Six Sigma used in the railway companies to improve the overall performance.

Read the article thoughtfully and answer the following questions:

1. Summaries the article using your own words. (250 - 300 words)

2. According to the article, Total Service Management is a new adopted philosophy used in organizations to improve the quality levels. Discuss its efficiency as a quality management approach (100 -150 words)

3. Model Leonard Berry is one of dynamic models used to measure the service's quality in railway passenger transport. Demonstrate its dimensions with specific examples. (100 -150 words)

4. Do you think that the dynamic models can help service companies to improve its customer's satisfaction levels? Why? (100 -150 words)

5. To which extent do you think that the dynamic models are applicable in production industries? Explain.

Reference no: EM133203473

Questions Cloud

What lie does macbeth tell banquo about the witches : What lie does Macbeth tell Banquo about the witches' predictions? What is his motivation for lying? Consider Macbeth's psychological turmoil.

Is there an optimal solution for your problem : Create a simple 0, 1 integer model for a situation or problem you face in your life. Is there an optimal solution for your problem

Good community and survival : PROMPT Parable of the Sower is a novel about survival and what is necessary to survive in a collapsing world. In our early discussion of the novel

District project management report : District Project Management Report - pick a job that you might obtain after you get your degree in a career that you are interested in and research it

Quality management tool in railway companies : article discusses the different quality management tools such as Kaizen, Total Quality Management, Six Sigma used in railway companies to improve performance

What are the determinants of national competitiveness : Economy Questions - Explain how nations can enhance their competitive advantage. What are the determinants of national competitiveness

How does rosa story apply to relational eloquence : Go to Figure 4.3 and also read the story about Susan and Rosa and answer this question - How does Rosa's story apply to relational eloquence

Habits and needs of a little-understood group : "Caring for your introvert: the habits and needs of a little-understood group" by Jonathan Rauch. (Need references)

What does america do to get people to spend more money : What does America do to get people to spend more money?

User Account

All Pages