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Quality management program geared toward service quality

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Reference no: EM132584214

Context: Throughout the course you've work hard to research your company, exploring their strategy, leadership, their industry and environment, and much more. This week you'll compile your paper into one final, polished version and pair it with a presentation on quality and teamwork.

Requirements: You learned about TQM tools, teams, communication, and quality. You'll use those concepts to create one final piece for your final project: a presentation on a team meant to deploy a quality management program geared toward service quality.

Your final milestone submission should address the following requirements:

1. Compile your prior milestones into one polished, final paper that incorporate any suggestions for improvement from your instructor in prior weeks.

2. Create a presentation, the first few slides should briefly outline the highlights of your milestone paper.

3. The remainder of your presentation is meant to be a pitch of your own idea for a quality management program. Your pitch should address the following questions:

a. Who will you include on the deployment team and why?

b. How will you structure and manage the team to optimize their success?

c. What quality management tool are you proposing be implemented and why?

d. Why is this particular tool a good fit for this organization or the problem you are trying to solve?

e. How will the new tool you are proposing impact overall quality (service quality or product quality)?

Reference no: EM132584214

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