Quality in Customer - Supplier Relationships

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Reference no: EM132383801 , Length: word count:550

Quality in Customer - Supplier Relationships -

Question 1: Think of a type of customer that you know reasonably well. Try to identify some unmet needs of this type of customer and to think of some new features of the products and/or services they purchase that would excite them. Why do you think these features are not being offered? Provide a Situation experience to value your theory. [Word Length: Not less than 250 Words].

Question 2: (Background): Ready Case Study attachment on: "Brief Introduction - Tri-View National Bank" Answer the following question thoroughly. Based on Customer Focus relationships that TNB follows (as attached).

Given this information (Customer Focus), what types of quality practices might TNB do to engage its customers and further develop loyalty? [Word Length: Not less than 300 Words].

Total Word Length: 550 Words. Not more than one external reference only if that requires.

Attachment:- Assignment File.rar

Reference no: EM132383801

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