Reference no: EM132682056
A Manufacturing Department producing widgets with an internal production rejection rate of 2% and a return within warranty period of 5%.
A Service Department with complaints from 7% of its customers.
Neither department has detailed records of what the issues are. In your paper, recommend a proposed quality improvement plan based on the COPIS model. The recommendation should include the following:
Build the justification for a quality improvement plan.
Identify several approaches to customer service and describe one more in depth; illustrate the relationship between customer loyalty and output satisfaction.
Design an output-control and measurement approach to improve process performance.
Evaluate different process-improvement and management approaches.
Justify a recommended process-improvement approach.
Develop an input-measurement and management approach.
Develop a supplier-management approach to improve input and supplier quality.
Propose your customer-focused recommendations in your summary or conclusion.
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: A Manufacturing Department producing widgets with an internal production rejection rate of 2% and a return within warranty period of 5%.
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