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Quality Gurus – Is there one best philosophy?
Total Quality has been practiced since the early 1980’s with varying degrees of success. Those organizations that embraced the concept, experienced early gains in productivity, lower costs, and motivated employees. However, maintaining the effort required a change in management thinking and reasoning. Total Quality challenges the company to continuously improve, and that improvement should be easily detected by customers, suppliers and stakeholders.
Of all the quality gurus you have read about, which one seems to have a philosophy that will best achieves a company’s or organizations objectives? That is, which one would provide for sustained success (leadership and market dominance among its competitors). Make a case for your choice. Be sure to cite scholarly and practical works that validate your choice.
Provide all sources
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