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Quality function deployment

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Reference no: EM133317509

Question 1

Quality function deployment (QFD) can be used to design a product with the customer in mind.

True

False

Question 2

After an organization has decided on a process strategy, it must decide what products and services to offer.

True

False

Question 3

Tools that are available to design a process include flow diagrams, time-function mapping, value-stream mapping, process charts, and service blueprinting.

True

False

Question 4

Capacity management involves planning and controlling the resources necessary to meet the production objectives. .

True

False

Question 5

A person's actual working time is known as that person's design capacity.

True

False

Reference no: EM133317509

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