Quality control employees to total quality management

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Reference no: EM132178737

1. The Quasar Corporation realized a savings of over $100,000 after they sent their quality control employees to a total quality management seminar. This savings is an example of

A. organizational results.

B. reaction outcomes.

C. behavior outcomes.

D. learning outcomes.

2. Which of the following skills are typically required of lower-level managers?

A. Leadership and decisional

B. Conceptual and technical

C. Interpersonal and technical

D. Decisional and conceptual

3. Through training evaluation, a training course was determined to be ineffective because it doesn't contain any learning objectives. This information is an example of _______ data.

A. job behavior

B. cost/benefit

C. outcome

D. process

4. Which of the following points would likely be considered during a process analysis of training delivery?

A. Identification of knowledge and skill deficiencies

B. The effectiveness of lecture portions

C. The evaluation system designed to measure the accomplishment of objectives

D. Steps included in the training to facilitate recall and transfer

Reference no: EM132178737

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