Quality concepts in action scenario

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Reference no: EM132285244

Quality Concepts in Action Scenario

The hospital that you are associated with has a 24 percent rate of readmission for Heart Failure (HF) patients. CMS data indicate that the rate should be lower and is lower for comparable hospitals. The medical staff explains that these patients cannot cope with treatment at home for different reasons, are noncompliant with their medication management, do not come for follow-up visits, and therefore go into crisis that requires hospitalization. As a senior administrator, what approach would you take and Why? Would you:

reevaluate the competency of caregivers and the adequacy and effectiveness of their treatment and discharge instructions?

examine the problem from the process point of view and analyze throughput, intake, discharge, and follow-up procedures?

do a Plan-Do-Study-Act assessment for performance improvement to develop new and better processes?

hire external consultant experts to examine the process and offer advice for improvements?

Reference no: EM132285244

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