Reference no: EM133078157
QTY 302 Introduction to Managing Quality - Khawarizmi International College
Learning Outcome 1: Discuss strategic quality planning and the importance of time in quality improvements.
Learning Outcome 2: Appraise approaches of quality improvements and various business excellence models and quality awards; Baldrige, Deming, EFQM, and UAE awards.
Problem: company the description and operational plan points critical process - enhancement of this process
Assessment Task 1
Choose a service company in UAE (describe the company-vision-mission - Strategic Goals & Key Objectives). Select any department in the selected company and prepare an operational plan to achieve the organizational goals, The plan should contain the following elements:
Strategic Goals & Key Objectives - Department Objectives - Timeframe - responsible Position - Department KPIs - Evidence - Approx. Budget
Assessment Task 2:
Highlight any critical process wherein focus is needed and apply the Deming wheel approach to enhance the process by answering the following questions?
Department name- main function - department chart - the selected process and the necessity of enhancement of this process
• Identify objective
• Identify questions and predictions
• Plan to carry out the cycle (who, when, where, how)
• Execute the plan
• Document problems and unexpected observations
• Begin data analysis
• Complete the data analysis
• Compare data to predictions
• Summarise what was learnt
• What changes are to be made?
• What will the next cycle entail?
Bibliography
It is a detailed list of references cited in your work, plus the background readings or other material that you may have read, but not actually cited. Please use APA style.
Attachment:- Introduction to Managing Quality.rar