QMT 2103 Quality Standards and Excellence Models Assignment

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Reference no: EM132926359 , Length: word count:3000

QMT 2103 Quality Standards and Excellence Models - Higher Colleges of Technology

Assessment: Application of Business Excellence Models

Learning outcome 1: Explain the scope and purpose of international and local excellence models.
Learning outcome 2: Evaluate strategies for achieving and measuring business excellence.

This team project focuses on evaluating an organization's readiness to achieve one of the following business excellence models BEM): ISO 9001:2015, Sheikh Khalifa Award, or Dubai Quality Award. Based on your findings, you will propose a plan for the organization to move forward in applying for the chosen business excellence model. Please note the following:

a) This is a group project report (maximum 5 members advised).
b) Select an organization in the UAE for your project.
c) Choose only 1 of the above BEMs to evaluate the organization. Your organization cannot currently possess your chosen BEM.
d) You must interview a representative of that organization in order to find information that will help with the evaluation.
e) Each group must cover a minimum of 4 clauses (if ISO is chosen) or 4 criteria (if SKEA or DQA is chosen).
f) This Assessment carries 30% of the total course marks. This will be broken down into 20% report followed by 10% Individual Oral Defense Interviews.

Your team is expected to
• Collect information that will allow you to analyse your chosen company's QMS and successfully achieve the outcome of this project
• Information may be collected through interviews with company representative and/or taken from the organization's website.
• You must review all gathered information and evaluate the company against 4 criteria of your chosen BEM.
• Overall, the information gathered should help determine:
o How well is the organization currently adhering to or implementing the selected clause or criteria?
o What are some areas for improvement?

• Your audit findings will be developed into a final report and should include the following sections
o Introduction
o Overview of Organization (including industry, products/services, mission, vision, broad strategic objectives, etc.) Describe division of company you are investigating, if applicable.
o Overview of Company's QMS/Approaches to Quality
» Discuss your company's approach to improving and managing quality in multiple areas such as:
- Summary of any existing QMS documents such quality policies, objectives, manual, etc...
- Leadership and management
- Restructuring or changes
- Employees productivity and empowerment
- Customers satisfaction, retention and Loyalty
- Team building and teamwork
- Partnering and strategic alliances
- Business Excellence Models
- Any other applicable approach
o ISO 9001 Certification and National Quality Award Status
» Is the company ISO 9001 certified? Are there plans to pursue or renew certification?
» Identify if your company uses any other ISO standards. If it does then which ISO standard does the company use, and in which areas is it applied?
» Has the company applied for or won either of the national quality awards in in UAE already?

o Business Excellence Model Overview
» Identify and explain the chosen BEM (Must be ISO 9001, SKEA, or DQA - only 1)
» Explain the organization could benefit from this BEM.
» Include an overview of the BEM's requirements (clauses/criteria).

o BEM Audit
» Specify which requirements (criteria/clauses) will be used to evaluate the company.
» You should create a checklist for audit analysis
» Checklist should include clause or criteria, questions for auditee, records that will be looked at, results of audit, such as:
o Results
» Explain the results of your audit. How well is the organization currently meeting and/or implementing the BEM's requirements? Provide detailed explanations. What are the main areas where improvement is needed?
» Do your findings indicate the company is ready to apply for the chosen BEM?

o Recommendations
» Suggest specific actions the company should take to meet the BEM's requirements. Include any challenges the company may face and include suggestions to overcome any challenges.
» Include a plan for the organization to achieve readiness to apply for the BEM

o Conclusion
» Summary and final remarks

Attachment:- Quality Standards and Excellence Models.rar

Reference no: EM132926359

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