Reference no: EM132262517

1. All the team members implicitly understand norms. Which of the following best describes norms?

Norms are like rules but they are not written down.

Norms include the company’s written policy on discrimination.

Norms are like rules and they are written down.

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2. David is struggling with an evening class in Business Statistics. It’s not going well. He spends hours studying and still does poorly on tests. His colleagues at work complain that his work quality has fallen and he is not dependable. His colleagues tell him to drop the class. He refuses because he needs the class to graduate. As David’s situation shows, conflict often arises when ________.

employees make the business their top priority

team members focus on personal issues rather than work issues

team members take on commitments outside of work

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3. Qing was upset about meeting with the lawyers. They could see risks everywhere and were very good at arguing their position. She strongly believed in her proposal. But after a long meeting, Qing and the lawyers worked out new contract language addressing each risk that they identified. In the end, the conflict was

stressful

unnecessary

beneficial

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4. Mustafa and Jeff disagreed about paying a $12 million bonus to a contractor. The contract called for this bonus for exceptional work. The contractor had done exceptional work this year, but Jeff discovered the contractor had skipped steps in a previous year. That mistake cost the company $6 million. Mustafa believed the bonus was necessary. Jeff said paying it would be unethical and refused to budge. The conflict was settled by

domination

accomodation

compromising