Reference no: EM131146088

41) Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position.

Which of the following, if true, undermines the argument that the Purrfect Pets manager should observe workers in order to gather job analysis information?
A) Purrfect Pets lacks the technology to perform quantitative job assessments.
B) Part-time and seasonal workers fill most of the positions at Purrfect Pets.
C) Most positions at Purrfect Pets include some element of physical activity.
D) The tasks of most Purrfect Pets employees vary widely from day to day.
E) During the morning, business at Purrfect Pets typically slows down.

42) What is the primary benefit of using a position analysis questionnaire to gather data for a job analysis?
A) providing the opportunity for employees to vent job frustrations
B) monitoring and improving workplace safety and health
C) sorting information for government statistics and records
D) classifying jobs for the purpose of assigning salaries
E) uncovering important yet infrequent job tasks

43) A(n) ________ is used to collect quantifiable data concerning the duties and responsibilities of various jobs.
A) electronic diary/log
B) group interview
C) position analysis questionnaire
D) direct observation
E) Internet-based survey

44) Experts at the ________ performed the earliest form of job analysis and published the Dictionary of Occupational Titles.
A) EEOC
B) DOL
C) BLS
D) DHS
E) PAQ

45) What are the three main categories used in the Dictionary of Occupational Titles to rate, classify, and compare different jobs?
A) reasoning, language, mathematics
B) skills, communication, education
C) tending, serving, data
D) data, people, things
E) people, skills, reasoning

46) The Department of Labor procedure uses a set of standard basic activities known as ________ to describe what a worker must do with respect to data, people, and things.
A) worker functions
B) employee duties
C) job procedures
D) worker purposes
E) job requirements

47) All of the following categories are assessed in a functional job analysis EXCEPT ________.
A) judgment
B) reasoning
C) verbal skills
D) mathematical skills
E) industry standards

48) What has been the most significant impact of modern technology on job analysis methods?
A) The Internet has enabled the Department of Labor to update data in the Dictionary of Occupational Titles to reflect trends in the high-tech industry.
B) Extensive use of the Internet by HR managers enables more people to telecommute from locations far from corporate headquarters.
C) Corporate use of the Internet and intranet has enabled HR managers to distribute and collect job analysis surveys to employees in multiple geographic locations.
D) Worker functions have changed as a result of modern technology, so the DOL procedure for data collection has been modified and categories have been altered.
E) The ability to falsify information on Internet surveys has led to an increase in interviews and observations by HR managers to collect accurate job analysis information.

49) The most important consideration when developing an online job analysis is to ________.
A) require employees to be monitored by supervisors
B) make questions and the process as clear as possible
C) provide monetary rewards for timely completion
D) limit the number of questions to less than twenty
E) ask open-ended questions to ensure honest responses

50) Most job descriptions contain sections that cover all of the following EXCEPT ________.
A) job summary
B) performance standards
C) working conditions
D) responsibilities
E) required overtime

51) Which of the following is the primary source of information an employer uses to write a job specification?
A) job summary
B) work functions
C) job description
D) performance standards
E) personnel replacement charts

52) What type of information is contained in the job identification section of a job description?
A) job title
B) job summary
C) relationships statement
D) major functions or activities
E) standards of performance

53) Which of the following is identified by the FLSA status section of a job description?
A) whether the employer is a non-profit organization
B) whether a job is exempt or nonexempt
C) whether a job includes health benefits
D) whether the employer is a private or public firm
E) whether a job requires a college degree

54) The ________ classifies all workers into one of 23 major groups of jobs that are subdivided into minor groups of jobs and detailed occupations.
A) Department of Labor Procedure
B) Position Analysis Questionnaire
C) Standard Occupational Classification
D) Federal Professions Classification System
E) Dictionary of Occupational Titles

55) According to the ________, an individual must have the requisite skills, educational background, and experience to perform a job's essential functions.
A) SOC
B) DOL
C) ADA
D) FCC
E) SIC

56) An employer is required to make a "reasonable accommodation" for a disabled individual in which of the following situations?
A) if a disabled person has the necessary skills, education, and experience to perform the job but is prevented by the job's current structure
B) when an employer fails to provide a job description for a position that a disabled person would most likely be able to perform
C) if making changes would present the employer with an undue hardship
D) each time that a disabled individual applies for a position
E) if the job function is essential

57) According to the ADA, job duties that employees must be able to perform, with or without reasonable accommodation, are called ________.
A) primary job activities
B) job requirements
C) essential job functions
D) work activities
E) job specifications

58) Which of the following Web sites was developed by the U.S. Department of Labor and serves as a source for managers who need to write job descriptions?
A) bls.gov
B) opm.gov
C) usajobs.gov
D) onetcenter.org
E) job description.com

59) Janice, a department store manager, is in the process of writing job descriptions using O*NET. Janice has already reviewed the company's business plan, so what should she do next?
A) interview employees
B) compose a list of job duties
C) develop an organization chart
D) observe employees performing their duties
E) develop a list of human requirements for the job

60) When a sales job is being filled by an untrained individual, the job specifications list will most likely include ________ as a way to predict which candidate will perform the job well.
A) age and gender
B) length of previous service
C) past job performance
D) relevant certification
E) personality traits

61) According to research, each of the following work behaviors is considered important in all jobs EXCEPT ________.
A) thoroughness
B) attendance
C) experience
D) schedule flexibility
E) industriousness

62) Job ________ means assigning workers additional same-level activities.
A) shifting
B) enrichment
C) assignment
D) enlargement
E) rotation

63) Which of the following terms refers to systematically moving workers from one job to another?
A) Job rotation
B) Job enrichment
C) Job assignment
D) Job enlargement
E) Job adjustment

64) Which of the following terms refers to redesigning jobs in a way that increases the opportunities for the worker to experience feelings of responsibility, achievement, growth, and recognition?
A) Job rotation
B) Job enrichment
C) Job reengineering
D) Job enlargement
E) Job enhancement

65) Who argued that the best way to motivate workers is to build opportunities for challenge and achievement into their jobs via job enrichment?
A) Adam Smith
B) Frederick Taylor
C) Frederick Herzberg
D) Abraham Maslow
E) Milton Friedman

66) Jack is an employee at a Best Western Hotel. Some weeks he works with the catering group, and other weeks he assists the reservations clerk or the parking attendant. This is an example of ________.
A) job enlargement
B) job rotation
C) job enrichment
D) dejobbing
E) job specialization

67) The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in performance is called ________.
A) job redesign
B) reengineering
C) process engineering
D) job enlargement
E) outsourcing

68) Which of the following describes a job in terms of measurable and observable behaviors that an employee doing the job must exhibit to do the job well?
A) competency-based job analysis
B) Department of Labor procedure
C) functional job analysis
D) Standard Occupational Classification system
E) high-performance work matrix

69) Which of the following questions will most likely be addressed by a manager who is writing a job description based on a competency-based job analysis?
A) What are the typical duties associated with this job?
B) What are the working conditions and safety issues related to this job?
C) What opportunities for advancement are available to an employee in this job?
D) What should the employee be able to do in order to competently perform this job?
E) What machines or equipment is the job holder responsible for operating on a daily basis?

70) Which of the following best supports the argument that jobs should be described in terms of competencies rather than duties?
A) New employees in high-performance work systems receive extensive job skills training for their specific positions.
B) Managers in global firms are empowered to implement job rotation, job enlargement, and job enrichment in order to maximize productivity.
C) In high-performance work systems, employees serve as team members rotating among various jobs.
D) Globalization and telecommuting require workers to be able to self-manage and perform duties without close supervision.
E) Firms in the high-tech industry require workers who are industrious, flexible, experienced, and ambitious.