Public criticism cannot hurt your company

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Reference no: EM132156798

1. Public criticism cannot hurt your company if it already has a good reputation. True False

2. When delivering negative news within organizations be sure to sugarcoat the bad news. True OR False

3. When denying claims, blame the customer if it is their fault. True OR False

4. To handle negative posts and reviews online, respond quickly and constructively. True OR False

5. Use the indirect strategy when supplying bad news. True OR False

6. If you fear a "shoot the messenger" reaction, especially from your boss, bring a colleague with you. True OR False

Reference no: EM132156798

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