Reference no: EM132288106
1. Oliver is a line cook in a hospital kitchen where food is prepared both for patients, and the employee cafeteria. Oliver frequently makes a little more food than is necessary, knowing that at the end of the day, management will say it is OK to take extra food home if it is not sold. However, management is unaware that Oliver is purposely overproducing the food. This example illustrates the problem of:
incivility.
production deviance.
boosterism.
abuse.
political deviance.
2. Sally is the new CEO of a restaurant equipment company. She has the task of slowly changing the culture of the company and making it more profitable. One of the things she wants to do is cut down the number of paper copies made on the copy machines in the corporate headquarters. Her thinking is that if the corporate headquarters can learn to be efficient and save on paper costs, the rest of the company will also learn to be more efficient in OTHER areas of operations. What Sally is trying to do is to promote a(n):
keystone habit.
production deviance.
property deviance.
interpersonal citizenship behavior.
helping form of citizenship behavior.
3. George works as a sales associate at an autoparts store. George generally does good work, but he does get frustrated when customers ask too many questions at one time. For example, the other day, George was ringing up an order on the cash register when a customer asked him if she could still get a 15% discount with her coupon. George got frustrated and had to walk away from the register for a few minutes, leaving the customer standing there by herself. In this example, George had reached his:
deviance level.
inflection point.
keystone habit.
abuse point.
forced ranking.
4. Which statement below in regards to the power of habits is FALSE?
Your inflection point is a moment in time where you can either perform well, or not so well.
The spillover effect is when good behaviors from one habit "spillover" or impact another area of behavior in a positive way.
Dr. C keeps his desk tidy throughout the day because it helps him to keep other areas of his life organized. This is an example of a Keystone Habit.
In order to change a habit, you must believe that it is possible to change.
It is not possible to change a habit, instead, you have to erase it completely.
5. Zane has started to show examples of psychological withdrawal from his job. He has been preset at work, but mentally, he is showing signs of neglect for his work quality. Psychological withdrawal would be illustrated by all of the following except:
tardiness
looking busy
daydreaming
cyberloafing
"looking" busy
6. In an effort to curb absenteeism, some companies have turned to _______________ to try to catch employees who are playing hookey (pretending to be sick when they are really not).
psychological contracts
embeddedness
private investigators
the police
apathetics
7. Psychological withdrawal affects all of the following variables except:
daydreaming
cyberloafing
socializing
looking busy
task repetitiveness
8. George has never seriously considered leaving his job as a sales associate at the local retail clothing store in Birmingham, Alabama. His employer helped pay for his college courses and gave him a leave of absence when he broke his leg skiing, promising him his job when he recovered. George's behavior is an example of:
emotion-based commitment.
cost-based commitment.
obligation-based commitment.
continuance commitment.
affective commitment.
9. What do we know about men vs. women in terms of voluntary turnover research?
men leave their jobs more than women
women leave their jobs more than men
older men leave their jobs more than younger men
the gender variable is inclusive; it depends on the specific job under study
older women leave their jobs more than younger men
10. Which of the following variables has a positive correlation with voluntary employee turnover?
age
gender
job satisfaction
task repetitiveness
pay
11. Which variable has a negative correlation with voluntary employee turnover?
unemployment levels
pay
organizational commitment
responsibility
all of the above have a negative correlation with voluntary employee turnover
12. Jack likes to play golf because after each swing, he knows if he has made a good shot or not. This motivation to play golf is known as:
autonomy
variety
significance
identity
feedback
13. Kendall is a supervisor of a local fast-food restaurant. He has noticed something peculiar in his employees. When the two service workers at the cash register are in a good mood, all of the employees on that shift seem to be in a good mood. However, if those two workers are having a bad day, then everyone working seems to also be having a bad day.
This example illustrates an OB concept called:
growth need strength
experienced meaningfulness of work
the emotional contagion
job satisfaction
task identity
14. Some jobs require that the employee manage their own emotions well in order to be successful at their job. For example, flight attendants are trained to "put on a happy face". This aspect of organizational behavior is known as:
joy
pride
emotional labor
growth need strength
life satisfaction
15. According to the job characteristics model, the psychological state of meaningfulness of work is most closely associated with which two job characteristics variables?
variety and identity
autonomy and feedback
significance and feedback
knowledge of results and responsibility for outcomes
variety and feedback
16. The single strongest driver of overall job satisfaction is:
satisfaction with promotion.
satisfaction with pay.
satisfaction with coworkers.
satisfaction with the work itself.
satisfaction with supervision.
17. The variables of the Job Characteristics Model have the strongest relationship with which aspect of job satisfaction?
coworker satisfaction.
satisfaction with the work itself.
promotion satisfaction.
pay satisfaction.
supervision satisfaction.
18. The workload for executives and managers who work in investment banking, consulting and law is so high that 80-hour weeks are common. This source of stress is an example of:
role conflict.
role overload.
role ambiguity.
role dissonance.
role elevation.
19. William has been working in the restaurant industry for 8 years since he graduated from college with a degree in Hospitality Management. However, in the last 2 years, he has been working long hours and the stress has started to take a toll on him. He has had trouble thinking clearly and has had spells of forgetfulness, anxiety, and depression. These symptoms are an example of:
Type A behavior.
behavioral strains.
physiological strains.
psychological strains.
role conflict.
20. The job of a tenured university professor in business is NOT the least stressful job, despite what your esteemed book on page 126 says because:
business professors in AACSB accredited schools MUST reach their publication standards.
Dr. Crandall said so.
tenured professors can lose their jobs if they cannot perform their jobs to the required standards.
in the classroom, a professor has to make hundreds of decisions such as where to stand, where to point, which hand movements to make, and so on.
All of the above