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1. In Malaysia, Tribunal for Consumer Claims Malaysia('Tribunal') was formed under Section 85, Part XII of the Consumer Protection Act, 1999. The Tribunal functions under the Ministry of Domestic Trade and Consumer Affairs and it is considered to be a good avenue to address consumer claims and complaints. But there are several issues that cannot be resolved by the Tribunal. Carry out a study into the limitation and weaknesses of the Tribunal and provide alternatives in addressing consumer-related issues in Malaysia. Look at UK and US position on consumer protection and provide findings how Malaysia could learn from UK and US examples. Support with any relevant court decisions.
2. Mrs Commonwealth is a tourist from London and she is very unhappy during her family shopping experience at Pavilion Shopping Mall, Kuala Lumpur, Malaysia. She was upset due to the following events after buying these items:
Based on the above situation, advise Mrs Commonwealth based on provisions of Consumer Protection Act 1999(amended 2003). You may look at any Malaysian or English case law examples in your advice. Advise her on any other alternatives as well.
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