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Providing feedback for the development of policies

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Reference no: EM132952303

1. You have been tasked with the responsibility of providing feedback for the development of policies, procedures and standards that are needed to ensure quality customer service in your workplace. Identify three (3) key ways in which each of the following (a-l) assists in ensuring quality customer service.

a. Acknowledging and greeting customers

b. Manage complaints and disputes

c. Different levels of authority to resolve complaints, disputes, service issues and customer compensation

d. Loyalty programs

e. Presentation standards for the customer environment

f. Presentation standards for the customer service staff

g. Pricing and service guarantees

h. Product quality

i. Refunds and cancellations

j. Response times or speed of service

k. Staff training for customer service

l. Staff training for technical skills

Reference no: EM132952303

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