9. All language used should not be sexist. 10. If acronyms and jargon are used, please explain them in the first instance, then use the abbreviated form in the rest of the report. 11. Appendices are not to be used. 12. Use of headings and sub-headings can be used for clarity. 13. It is important to get the balance right between the citing of referenced material and your own interpretation and ideas. When using your own thoughts and ideas, you can signal the reader by using words and phrases such as 'it can be argued that...", "it is evident that..." and "it seems as though..." 14. Writing in the third person is expected in all pieces of work. 15. Do not submit multiple copies (or versions) of your work. If you do, the marker will only pick the one with the lowest mark awarded. You have full editing rights, kindly remove all unnecessary material before date due. 16. All date/time mentioned and used is in Australian Eastern Standard Time (or Australian Eastern Daylight Savings Time) or Sydney time.

Journal Presentation Formatting Requirements: 1. Journal space on Interact2 presentation text width between 85-95 characters including spaces. 2. Font types and sizes consistent (use Arial 12pt) throughout and paragraphs well formed. 3. Submit answers to all work in one single journal entry. 4. No attachments to journal entry allowed. 5. Avoid using dot points, bulleted points, numbered points in your work. Lists do not display your understanding of the subject matter and may even appear disjointed to the reader/marker. 6. Meet word limits in each question (allowance of +/- 5%). Table of contents are not required. Reference List is not included in the word count. (Failure to follow all the above rules, [eg. if you do not meet word limit for one question but meet for the others] this is considered as not meeting word limit for all: no partial mark allocated.) 7. Use either UK spelling or USA spelling but do not mix both. 8. All work presented should be carefully proofed, so that spelling and typographical errors are corrected.

After you "Create Journal Entry", please click "Post Entry" You are given full editing rights even after you post - even the ability to delete that Post. It will also enable the lecturer/marker to provide you assistance prior to deadline. If you "Save Entry as Draft", only you can see it and in the past, many students forget to click on "Post Entry" which means you have not submitted your assignment at all when the deadline has passed. ALERT: Some students prefer to cut-and-paste from a word processor, and depending on their settings, this may cause formatting problems later.

Criteria HD DI CR PS FL Provide two unique suggestion into improving business service/operation Evaluated current case and provided two suggestions to improve business service/operation, based on literature. Well substantiated. Evaluated case and provided an option with a weak link to literature. Evaluated case and provided an option without substantiation to literature. Possible Marks 5 2.5 - 3.5 Less than 2.5

Possible Marks 5 2.5 - 3.5 Less than 2.5 Providing three recommendations to process improvement in business processes, substantiated with literature. APA 6th edition to be used Three recommendations made related to the business, well substantiated and referenced the journal used correctly in APA 6th edition. Three recommendations made to the business, connected to the business and more than 2 errors made in referencing (including not using journals). Less than three recommendations made, or not connected to the business and/or major errors in referencing. Possible Marks 4 2.5 - 3.0 Less than 2

Criteria HD DI CR PS FL Outlining an analysis of the business operation Adherence to Presentation Format stated below Provided a well presented case of the given business operation, stating assumptions made. Adherence to Presentation format stated. Provided a written case of the business operation AND/OR Non-adherence or more than two errors in Presentation Format Provided an inaccurate case of the business operation and/or with errors AND/OR Non-adherence to Presentation Format