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Provide two definitions for total quality management

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Provide two definitions for 'Total Quality Management', compare the two definitions and report on the differences and similarities. Following a TQM program and receiving an ISO certification is said to be beneficial for the organization. Please explain the way it benefits an organization. Some people state that advertising the quality certification is an attempt to deceive the customer. What do they imply or insinuate? Who is (are) considered the father(s) of TQM and what is the Baldrige award?

Reference no: EM133054393

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