Provide the highest level of guest service

Reference no: EM133381439

Case Study: Five Star, a luxury hotel in Auckland, New Zealand, was established in the early 1980s. the owners renovated the hotel in the 19902 and 2000s, since competition is increasing as more luxury hotels continue to open in the area. In the hotel sector, customer service is the main differentiator from other hotels, in addition to the physical property and the amenities.

Five Star's owners created a vision statement that included a strategy for achieving their vision:

Five Star is to be recognized as the finest five-star property in Auckland and a business leader in the hospitality industry.

We will achieve this vision by recruiting and developing customer-focused employees who provide the highest level of guest service and by providing the highest amenity level of any hotel in Auckland.

Question:

1. Kindly provide at least four HR activities within the HR Orientation functions and explain.

2. Give at least four HR activities within the HR Training function and explain.

3. Give at least four activities within the HR Performance Management function and explain.

Reference no: EM133381439

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