Reference no: EM133022888

SITHIND002 Source and use information on the hospitality industry - Duke University

Assessment 1: Written Test Your Task:

Answer the following questions. Each question must be completed.

1. List 6 sources of information which could provide you with details on the Hospitality industry and provide one example for the type of information you could obtain from each source.

2. List the relevant sources for legislation, regulations and guidelines where you could obtain information relating to the following areas:

3. What is the purpose of and the basic requirements which must be met by Hospitality businesses for the following legislation?

4. Which services are typically provided by the following businesses in the Hospitality sector?

5. What are the responsibilities of the following departments in a hotel?

6. Choose 2 of the following departments and list 5 career possibilities which can be pursued in that area of Hospitality:

7. Select a Hospitality department relevant to your career or training. List 3 job roles and provide details for the duties they typically perform:

8. Provide 4 suggestions for good environmental practices in the Hospitality industry:

9. List 6 attributes which are required for people who seek a career in the Hospitality industry:

10. List 2 examples of modern technology used in the following Hospitality departments, and describe its applications:

11. Provide 3 examples of ethical conduct in the workplace:

12. Provide 2 examples of current issues of concern to the Hospitality industry and how these impact on the industry:

13. Provide an example of how the following industries interrelate (are connected with each other) in the Hospitality and Tourism industry.

14. Which information could you share with your colleagues after you have attended a major trade show and how would this be beneficial for your customers? List 4 examples

15. What is the purpose of Equal Employment Opportunity (EEO) and anti-discrimination legislation? List 3 examples of unlawful discrimination practices in the workplace:

16. What is quality assurance? What is the purpose of quality assurance and how may this impact on a business?

17. What is a Hospitality award? What is covered under an award?

18. What is a union? What is the purpose of a union? What is the main union for Hospitality workers?

Attachment:- Source and use information on the hospitality industry.rar