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Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of 2.5 per hour. It will take Benny an average of 16 minutes to give a haircut. Based on these figures, find the following:
1. Average number of custoers waiting =
2. Average time a customer waits =
3. Average time a customer is in the shop =
4. The average utilization of Benny's time (%) =
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