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Provide customer service via social media

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Must all organizations, brands, products, services, or industries provide customer service via social media? Show me an example of a company or industry that does not need to build a social care team? Why or why not?

Voice recordings and phone trees helped automate customer service via the phone and helped make it more efficient. Show me how automation in social media customer service Can it help? Show me an example from the last 6 months of social automation working and one example where it is not working.

Reference no: EM132414481

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