Reference no: EM132100348

Learnscape Simulation: Customer Satisfaction

The Chief Executive Officer of Bright Road Health Care System wants to improve patient care survey results in the urgent care facilities within the Health Care System.

The perceived quality of service is the lowest rated area on the survey.

As a Change and Process Management consultant, you will work with the Director of Quality Improvement of the Health Care System to analyze the current structure, process, and outcomes of the urgent care facilities.

Based on the information gathered, you will provide current quality improvement data and make recommendation for improvements.

You will work through the scenario, submit your recommendation and then upload it to this assignment as a word document.

Remember, you can use the notes you've taken throughout your interviews.

Be sure to back up your recommendation with the analysis of the information gained from the staff.