Provide an example of changing customer expectations

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Reference no: EM13857555

1. Customer expectations – Provide an example of changing customer expectations

2. Customer feedback – describe the objectives of a customer feedback program

3. Customer types – describe internal and external customers

4. Loss Function – Describe Taguchi’s loss function with regard to type of quality characteristic and the impact of variation.

5. Loss Function – sketch a quality loss function diagram for one of type of quality characteristic.

6. Cost of Quality – Direct vs. indirect costs - describe direct vs. indirect costs of quality

7. Cost of Quality Categories - Describe and provide examples of these costs of quality: internal failure, external failure, appraisal and prevention

8. Analysis – describe the impact of increasing or decreasing various cost categories.

9. Pareto Analysis – describe the purpose of a weighted Pareto chart

10. Pareto Analysis – describe the purpose of successive Pareto analysis

Reference no: EM13857555

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