Provide a brief background on the united airlines

Reference no: EM133277473

Question: An example of a negative public relation disaster is the overbooking crisis on United Airlines year 2017. Address the following on this Crisis such as

1.) Provide a brief background on the United Airlines

2.) Briefly described the negative public relation disaster

3.) What are the specific elements within the 4Cs of peacemaking which are Contact, Cooperation, Communication, and Conciliation?

4.) How can you use the concepts of social norms, reciprocity norm, and social responsibility, norm to assist you in overcoming the situation?

5.) Please provide the overview, objective, opportunity, solution, rationale, approach, and deliverables for business proposal which is the United Airlines overbooking crisis.

Reference no: EM133277473

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