Proportion of callers getting a busy signal will increase

Assignment Help Operation Management

Reference no: EM131370016

A mail order company has one department for taking customer orders and another for handling complaints. Currently each has a separate phone number. Each department has 7 phone lines. Calls arrive at an average rate of 1 per minute and are served at 1.5 per minute. Management is thinking of combining the departments into a single one with a single phone number and 14 phone lines served by 4 customer service reps.

The proportion of callers getting a busy signal will increase/decrease/be unchanged?

average flow time experianced by customers will increase/decrease/be unchanged?

Reference no: EM131370016

Questions Cloud

Research any two manufacturing scheduling systems : Research any two manufacturing scheduling systems. Identify the strengths and weaknesses of each (including cost, visibility across the supply chain, and ease of implementation).

What type of small business is it : What type of small business is it? What is its business structure? How long has it been established?

Consult at least seven sources for your paper : Consult at least seven sources for your paper including at least one article from a database and one scholarly article (these can be the same article if it meets both criteria). List all sources in your references list.

How can the coin still be used for making the choice : One of them claims that using a coin to make the choice is not fair because the probability that it will land on a head or a tail is not exactly 0.50. How can the coin still be used for making the choice?

Proportion of callers getting a busy signal will increase : A mail order company has one department for taking customer orders and another for handling complaints. Currently each has a separate phone number. Each department has 7 phone lines. Calls arrive at an average rate of 1 per minute and are served at 1..

Determine the boundary layer thickness : Determine the boundary layer thickness and the wall shear stress at the center and the trailing edge of the plate. Assume a laminar boundary layer.

What is the probability that it is a kwik save : What is the probability that a randomly chosen store is either closing or Kwik Save? Find the probability that a randomly selected store is not closing given that it is a Somerfield.

Questions the fruit guys used to determine effectiveness : Provide a rationale for your answer. Identify two or three (2-3) businesses that could use the five (5) questions the Fruit Guys used to determine effectiveness. Provide a rationale for your answer.

Identify memories of masculinity-femininity in your family : You have some expertise in gender identity development although you may not be aware of it. This assignment presents you with the opportunity to explore your own gender identity development. Gender identity is a very personal topic, yet also one t..

User Account

All Pages